Water damage what to do in the first 48 hours
Burst pipes, ceiling stains, wet carpet, drying times and insurance claims. Stop the water, protect your claim, and know what a proper drying job looks like before you sign a restoration quote.
1Find your problem
Start with the decade your house was built. The same symptom has different causes in a 1930s house and a 2010s one, so each era lists the water damage problems that concentrate there.
Homes built before about 1940
Galvanized supply, cast iron drains, cloth-wrapped wiring, ungrounded circuits.
All water damage in homes built before about 1940Homes built roughly 1940 to 1980
Copper supply, aging cast iron stacks, 60 to 100 amp panels, first-generation central air.
All water damage in homes built 1940 to 1980Homes built roughly 1980 to 2000
Polybutylene and aluminum wiring, 150 amp panels, R-22 systems.
All water damage in homes built 1980 to 2000Homes built since 2000
PEX on slab, 200 amp service, builder-grade equipment failing street by street.
All water damage in homes built since 2000Any age of home
Problems that turn up whatever the decade.
2Checks to run first
Work through these in order before you book anyone. They cost little or nothing and often find the answer.
- Stop the sourceClose the shutoff for the fixture or the whole house, and turn off a water heater that is leaking.
- Photograph everything firstWide shots and close-ups of the water, the source and damaged items before you move anything. Your insurer will ask.
- Start drying within 24 to 48 hoursGet air moving, run a dehumidifier and pull up wet rugs. Mold can begin to grow within one to two days.
- Check where you cannot seeWater travels under flooring, behind baseboards and down inside walls. A cheap moisture meter tells you whether it is really dry.
3What water damage work costs
Read Water Damage cost: what to expect and what to skip before you compare quotes. A quote that cannot explain what it includes, or that fixes the visible symptom while leaving the cause behind, is the one to question.
4When to call a restoration pro
Read the page for your problem first. It says whether this is a job for a pro, and what a fair price looks like before you make the call.
Speak to a local restoration pro
Calls connect to an independent local contractor. How this works.
5Questions
How long does drying take?
Most clean-water losses dry in a few days with proper equipment. A quote that cannot show moisture readings from the start and the finish is not measuring whether the job worked.
Will insurance cover water damage?
Sudden, accidental water such as a burst pipe usually is. Slow leaks, flooding and sewer backups often are not unless the policy has a specific rider. Read the policy before work starts.
Do I need a restoration company?
Small clean-water spills caught quickly can often be dried yourself. Large areas, water inside walls or ceilings, and anything from a sewer or flood should go to a pro.
Does wet drywall have to be replaced?
Not always. Drywall wet with clean water and dried quickly can often stay. Drywall that stayed wet for days, sagged, or was hit by sewage or floodwater should come out.
Not a water damage problem? Pick another trade
Or start from the top and narrow it down by symptom and house age.